Delivery
Most AND STUFF products are made to order especially for you.
Once your order has been produced, it will be sent using the delivery service shown at checkout. Delivery charges are calculated automatically based on your order.
We’ll send you an order confirmation by email and, where available, tracking information once your order is on its way.
Please check your delivery address carefully when ordering. If you spot a mistake, contact us as quickly as possible at shop@andstuff.uk.
Unless we’ve agreed otherwise with you, goods will be delivered within 30 days of your order.
Changed your mind?
No problem.
For most products bought online, you have 14 days from the day you receive your order to tell us you want to cancel. You then have another 14 days to return the goods.
You can examine the product as you reasonably would in a shop, but please take care of it while it’s with you. We may reduce a refund if the value of an item has been reduced by handling beyond what’s reasonably necessary to examine it.
Unless the item is faulty, damaged or incorrectly supplied, you’re responsible for the cost of returning it.
Where required by law, we’ll refund the price you paid plus the cost of our standard delivery option. If you chose a more expensive delivery service, the additional delivery cost isn’t refundable.
Refunds will be made using the original payment method.
Personalised products
Products made specifically to your personal requirements cannot normally be returned simply because you’ve changed your mind.
That doesn’t affect your rights if the product is faulty, damaged or isn’t what you ordered.
Something wrong?
If something arrives damaged, faulty, not as described, or we’ve sent you the wrong thing, please contact us at shop@andstuff.uk.
Tell us your order number and what has gone wrong. A photograph can be useful if something has arrived damaged.
We’ll put it right.
Returns
Please contact us before returning anything so we can give you the correct return instructions.
Don’t simply send an item back to the address on the parcel. Some AND STUFF products are produced and dispatched by our fulfilment partners, so that may not be the correct returns address.
Who you’re buying from
AND STUFF is a trading name used by Martin Perry, sole trader, trading as MP Consultants.
Trading address: 10 Poplar Way, Southampton SO30 0QB
Email: shop@andstuff.uk
Your rights
Nothing in this policy limits or excludes your statutory rights under UK consumer law.